top of page

Shipping & Returns

Effective Date: July 01, 2023

Thank you for choosing urSoulMantra™ as your source for soulful and meaningful products. We want to ensure that your shopping experience with us is convenient and enjoyable. Please read our Shipping and Return Policy carefully before making a purchase. By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms outlined below.

Shipping Policy

1.1 Order Processing: We strive to process and ship your order as quickly as possible. Orders are typically processed within 3 business days from the date of purchase, excluding weekends and public holidays.

1.2 Shipping Method: We offer a Standard (by surface) and Express ( by Air) shipping method for all our products. The shipping charges will be calculated based on the total weight of your order and the shipping destination. The applicable shipping charges will be displayed during the checkout process.

1.3 Shipping Timeframes: The estimated delivery timeframes will depend on your location and the chosen shipping method. Please note that these timeframes are approximate and may vary due to factors beyond our control.

1.4 International Shipping: At present, we only offer shipping within India. We do not ship internationally. We apologize for any inconvenience caused.

1.5 Order Tracking: Once your order is shipped, we will provide you with a tracking number via email or SMS (if provided during checkout). You can use this tracking number to monitor the progress of your shipment.

1.6 Undeliverable Packages: In the event that a package is deemed undeliverable by the shipping carrier due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping charges incurred for reshipment or return of the package.

Return Policy

2.1 Non-Returnable Items: Please note that all our products are non-returnable, except in the following circumstances:

  • Wrong Shipment: If you receive a product different from what you ordered, you may request a return.

  • Defective Product: If you receive a product with manufacturing defects or damage, you may request a return.

  • Delivery Delays: In the event of unforeseen shipping delays beyond the estimated timeframe mentioned on the website, you may request a return.

2.2 Return Process: To initiate a return, please contact our customer support team within [insert number of days] from the date of delivery. Our team will guide you through the return process and provide instructions for returning the product if applicable.

2.3 Return Conditions: If your return request is approved, the product must be in its original condition, unused, and with all original tags and packaging intact. We reserve the right to refuse a return if the product does not meet these conditions.

2.4 Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to our error (e.g., wrong or defective product). We recommend using a trackable shipping method for returning the product to ensure its safe arrival.

2.5 Refund Process: Once we receive the returned product and verify its condition, we will initiate the refund process if applicable. The refund will be issued to the original payment method used for the purchase. Please note that the refund may take a certain amount of time to reflect in your account, depending on your bank or payment provider.

 

Contact Us

If you have any questions or need further assistance regarding our Shipping and Return Policy, please contact our customer support team at care@urSoulMantra.com. We are here to assist you and address any concerns you may have.

Thank you for choosing urSoulMantra. We appreciate your trust and support as we strive to provide you with soulful products and exceptional service.

With love and light,

The urSoulMantra Team

bottom of page