top of page

Cancellation & Refunds

Please read the following cancellation and return policy ("Policy") carefully before placing an order with urSoulMantra™. This Policy outlines the terms and conditions regarding cancellations, returns, and refunds for products purchased from our website.

1. Cancellation Policy

1.1 No Reason Cancellation: We regret to inform you that we do not accept cancellations without a valid reason. Once an order is placed, it cannot be cancelled unless any of the following circumstances occur:

  • Wrong Shipment: If you receive a product different from what you ordered, you may request a cancellation.

  • Defective Product: If you receive a product with manufacturing defects or damage, you may request a cancellation.

  • Shipping Delays: In the event of unforeseen shipping delays beyond the estimated timeframe mentioned on the website, you may request a cancellation.

1.2 Notification and Timeframe: If you wish to cancel an order for any of the reasons mentioned above, you must notify us within 3 days from the date of delivery. We recommend contacting our customer support team as soon as possible to initiate the cancellation process.

1.3 Cancellation Process: To initiate a cancellation request, please contact our customer support team through the channels provided on our website. We will review your request and provide further instructions on returning the product (if applicable) and initiating a refund.

1.4 Shipping Charges for COD Orders: For Cash on Delivery (COD) orders, if you choose not to accept the delivery or refuse to pay at the time of delivery, you will be responsible for bearing the shipping charges associated with the return of the product.

2. Return and Refund Policy

2.1 Eligibility: You may be eligible for a return and refund under the following circumstances:

  • Wrong Shipment: If you receive a product different from what you ordered, you may request a return and refund.

  • Defective Product: If you receive a product with manufacturing defects or damage, you may request a return and refund.

2.2 Notification and Timeframe: If you wish to return a product, you must notify us within [insert number of days] from the date of delivery. Please contact our customer support team as soon as possible to initiate the return process.

2.3 Return Process: To initiate a return, please contact our customer support team through the channels provided on our website. We will guide you through the return process and provide instructions for returning the product. The product must be returned in its original packaging, unused, and in the same condition as received.

2.4 Refund Process: Once we receive the returned product and verify its condition, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please note that the refund may take a certain amount of time to reflect in your account, depending on your bank or payment provider.

3. Exceptions

Please note that the following items are not eligible for return or refund:

  • Products that have been used, damaged, or altered after delivery.

  • Products with tampered packaging or missing parts.

Contact Us

If you have any questions or concerns about our cancellation and return policy, please contact our customer support team at care@urSoulMantra.com. We are here to assist you and address any issues you may have.

By placing an order with urSoulMantra™, you acknowledge that you have read, understood, and agree to abide by this Cancellation and Return Policy.

bottom of page